Refund policy

# Return & Refund Policy

We offer a 14-day return policy, and you may submit a return request within 14 days after receiving your items. To qualify for a return, all products must be unworn, unused, with original tags and intact original packaging, and you must provide the receipt or valid proof of purchase. Any items sent back without a prior return request will not be accepted. Please inspect your goods immediately upon receipt. If your order is defective, damaged, incorrect, or has any quality issues, contact us promptly for verification and resolution.

## Non-Returnable Items

The following items are not eligible for returns or exchanges: perishable goods (food, flowers, plants, etc.), custom-made and personalized products, personal care & beauty products, hazardous materials, flammable liquids and gases, final sale items, and gift cards. Sealed goods that have been opened after delivery are non-returnable due to health and hygiene reasons. In addition, non-tangible digital content is non-refundable once service performance starts if you have previously consented and acknowledged the loss of withdrawal rights.

## Exchange Instruction

The fastest way to complete an exchange is to submit a return application for your original item. After your return request is approved, you may place a new separate order for your desired product.

## Refund Rules

We will notify you once we receive and inspect your returned items to inform you of the refund approval result. If approved, the refund will be automatically processed to your original payment method within 10 business days with no additional service fees. Please note that banks or credit card institutions may require additional processing time for fund posting. If you do not receive the refund more than 15 business days after approval, please contact our customer service.

# EU Consumer Right of Withdrawal (Directive (EU) 2023/2673)

This regulation only applies to consumers residing in the European Union. EU consumers have the right to withdraw from the distance sales contract within 14 calendar days without providing any reason.

## Withdrawal Period Calculation

For orders with multiple items delivered separately, the 14-day withdrawal period starts on the day you receive the last item of your order. If the final day of the withdrawal period falls on a weekend or public holiday, the period will be extended to the next working day. You may cancel or withdraw from the order at any time before shipment and order fulfillment without penalty.

## How to Exercise Withdrawal Right

You can submit a withdrawal request via our official electronic system:

1. Log in to your store customer account;
2. Access your order details page;
3. Complete the two-step confirmation and submit the cancellation/withdrawal application.

You will receive an official confirmation email with submission records and timestamps as valid proof. You may also send a clear withdrawal notice via email to contact us.

## Legal Consequences of Withdrawal

Upon valid withdrawal, we shall refund all payments received from you, including the original standard delivery cost, without undue delay and no later than 14 calendar days from the date of receiving your withdrawal notice. Refunds will be processed via the original payment method unless you explicitly agree to an alternative method. Return shipping costs shall be borne by the buyer. We recommend using a trackable shipping service for returns. You are liable for any value depreciation of goods caused by excessive handling beyond necessary inspection.

# Contact Information

Customer Service Email: kaysionglobal@gmail.com
Merchant Name: Shanghaichuyufangzhipin Co., Ltd.
Merchant Address: Room 544, Building 4, No.135 Guowei Road, Yangpu District, Shanghai
EU Responsible Person: PROCONSEIL FR, 8 bis rue Abel 75012 Paris, France